FAQ
Ordering & Products
What types of products do you offer?
We offer a curated mix of handmade, custom, and thoughtfully sourced items—perfect for gifting or treating yourself. Many of our products can be personalized to make them extra special.
Do you offer custom or personalized items?
Yes! Customization options are listed on eligible product pages. If you have a special request, feel free to reach out before placing your order.
Can I make changes to my order after placing it?
If your order hasn’t gone into production or shipped yet, we’ll do our best to help. Please contact us as soon as possible.
Shipping & Delivery
How long does it take to process my order?
Processing times vary depending on the item.
• Ready-to-ship items: typically ship within 3-5 business days
• Custom items: may take 7-10 business days
Do you offer local pickup?
If local pickup is available, it will be shown at checkout.
Do you ship outside the U.S.?
Currently, we ship within the U.S. only. International shipping options may be added in the future.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Payments & Checkout
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available through Shopify.
Is my payment information secure?
Absolutely. Our checkout is powered by Shopify’s secure, encrypted payment system.
Returns & Exchanges
What is your return policy?
Because many of our items are custom-made, we are unable to accept returns on personalized products.
For non-custom items, returns are accepted within 14 days of delivery in unused condition.
What if my item arrives damaged or incorrect?
Oh no! Please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.
Customer Support
How can I contact you?
You can reach us via email or through our website’s contact form. We aim to respond within 1–2 business days.
Do you offer gift wrapping or gift notes?
Yes! Gift options are available at checkout for select items.
About the Brand
Where are your products made?
Many of our items are handmade in the USA and customized in-house, while others are sourced from small businesses and trusted suppliers who align with our values.
Do you restock sold-out items?
Some items are seasonal or limited-run. If something you love is sold out, feel free to reach out or sign up for restock notifications.