Refund policy

Return Policy

Should you have any queries or experience any issues with your order, please email us at locallystitchedco@gmail.com

We will get back to you within 24 hours, but ask for your patience during busy periods.
Alternatively, you can DM us through our Facebook or Instagram pages.
Refunds will be provided for faulty items only. No refunds will be given for custom gifts or engraving items.

We hope you never have an issue with any of our products, but if you do, please don’t hesitate to contact us. We want you to be as happy with your items as we are!

If an order needs to be cancelled, please email us within 24 hours of placing your order. As our turnaround time is significantly quicker than many other stores who create personalised items, we put a lot of time and effort into getting started on your order as soon as possible. Once your order has been started, it is unable to be cancelled as the process has already begun, and the time has already been put into creating your order.

Shipping costs are non-refundable. Returns are to be paid for by the customer and the shipping cost will be deducted from any refund.